@Carla Coll @Edu - This customer is unhappy since they are not able to login even after we have made all the required changes. I will be out for a while stating Friday. Shall we offer him to speak to someone (Edu?) to try to resolve this? He is marked as a lead in intercom. https://app.intercom.com/a/inbox/j7y9c2ep/inbox/conversation/215469417742485

just answered him

Thank you!