Hi team, I just spoke with Stijn (from Wair), and he mentioned that his colleague left the company two weeks after signing up for TimeGPT and adding their credit card. They were charged from September to March. Their use case was benchmarking us for a paper, as they viewed us as competitors since they claim to building something similar. 😶 However, they were not able to use us since they encountered errors when verifying our token. I offered to refund Jan–March and suggested credit for Sept–Dec since the financial year was closed, but he said the credit wouldn’t be useful. I told him I’d check what else we could do. A – Do we offer a refund for Sept–Dec? B – We don’t offer a refund and stick with the Jan–March refund and Sept- Dec credit. Would love your thoughts! cc: @Cristian Challu @Max

Have we checked that there was indeed no usage in this period?

Yes, there is none

I vote B and that’s already pretty nice of Nixtla to do

Same, lets push for option B and argue that we closed the financial year

Option B

B is the nicest I can think of. It is all their problem and they also try to compete with us. This is so ridiculous