Also, it may be possible to integrate help search (linked to website and populated natively in Intercom) - see example from another web app below. Is this feature available to us? It may help many customers get the answers that we answer today manually.

@Carla Coll, can you check?

So sorry I missed this @Nikhil Gupta. Checking it out today!

No problem. Just thought it might be helpful for the users to have every thing there.