Shai was unable to regain access to his account, s...
# support
t
Shai was unable to regain access to his account, so he created a new one, and we need to move his subscription over to the new account. Is that something you can do on the supabase side @Edu or @Nikhil Gupta? I also can look into it on the Stripe side if that's a better approach. Thanks! Old email: shai@quants.capital New email: shaixt@proton.me
1
e
Yeah, I’ll take care of it. We need to add the account on the same team in the database and remove the old one.
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n
Thanks @Edu
1
e
Done! please report to us if any problem arises, as this is not standard practice
t
Will do, thank you!
n
@Edu - Could you document the process and share so we have it on record in case it is needed again later? Thanks!
e
sure, I'll create some docs about the database and how everything is structured, that should help you more, because this cases are kinda unique each time