I like the framing of this one. 🙂 @Edu @kevin thoughts on why things might not be updating when someone is entering their credit card information?

Stephen Cox <stephen.cox@magicmemories.com>

Hi all,

I've tried several times clicking on the 'activate free trial' link to enter payment details using a corporate card but even though it appears to work nothing seems to change. Please help take my money! 🙂

cus_PiqoITAPv6LHpT

doesn’t seem to

Interesting. When I export the Stripe subscription information, I'm seeing quite a few repeated emails. Maybe this is happening commonly? Some examples might be: • benfou@polygoncompany.com • lvrusu@protonmail.com

The last time I checked, the problem was customers who subscribed with the link in the email instead of doing that from the dashboard

Maybe this is happening commonly?

I’m not up to date with what has gone here, but if the emails have been sent, I think this is a consequence of the way early adopter email using Stripe “Purchase” link vs the “Checkout” flow from our site

yes, we will talk about that issue in our call in 30

they’re meant for one-off purchases, not recurring customer relationships

I think this issue might also be leading to people having two different types of subscriptions. I have been and am continuing to send out 'welcome' emails to the 'Premium Support' subscribers. So, keep me posted if there's something we need to resolve there.

For now, I fixed the user for which this thread started, all should be working for him now

Oh, do these welcome emails have links to purchase the subscription @Tracy Teal?

No, these are just "Thank you for joining our early access Premium Support program, what email should we use for you to join Slack and talk with our team" emails. I send them to the people with 'Premium Access' subscriptions in Stripe.

ah okok 👍