We've gotten a couple "Unable to validate API key"...
# supportt
Tracy Teal
05/21/2024, 6:35 PMWe've gotten a couple "Unable to validate API key" support emails. Just one today and one yesterday, without any context other than that. I'm just asking people to try again, or share more about what they're trying to do. But just wanted to let you know in case there's something you're working on with the API.
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Edu
05/21/2024, 6:36 PMLet me check asap, thanks !
thank you 1
Edu
05/21/2024, 6:42 PMdid any of those emails included a request_id? Just checked and everything seems to be working fine on this end
t
Tracy Teal
05/21/2024, 6:46 PMUnfortunately they don't. Those emails are just looking like this
I've asked them both to try again, and if it's still not working to share their code and more context. I'll share back if they reply.
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Edu
05/21/2024, 6:49 PMYeah, please in those cases ask them to share the response they get, it should be something like this
Edu
05/21/2024, 6:50 PMScreenshot 2024-05-21 at 8.49.52 p.m..png
t
Tracy Teal
05/21/2024, 6:50 PMThanks, helpful to have that screenshot. I'll ask.
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Edu
05/21/2024, 6:57 PMJust made an update to the message to hopefully reduce the amount of tickets without an ID
t
Tracy Teal
05/21/2024, 7:02 PMNice! Thanks