Hi <@U066L4YDFPY>! Could we please not charge <mai...
# support
t
Hi @Diana Maya! Could we please not charge kachalouski@gmail.com and get him some free credits?
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Hi team,
I have an issue with TimeGPT usage and its billing:
I had some free quota as I was a part of beta evaluation. Now, I finally wanted to give it a try on some public data forecast, I did only 13 API calls, and now I see the price for that is ~4000 $, which is out of my expectations and it's like 3.5 my month salaries 😭. I only wanted to compare TimeGPT with my locally developed models, but I didn't want to use it further so far. And the cost is way too high for only 13 calls from my personal account.
Could you please don't charge me for such a case and please forgive me for my lack of knowledge of your price model and of how the tokens are calculated per API call? (which I really didn't know at all 😞)
The account is <mailto:kachalouski@gmail.com|kachalouski@gmail.com>
Thank you for your understanding.
d
@azul (she/her) (nixtla) In this case, should I tell Edu not to charge, or should I just add more credits?
t
I let him know he wouldn't be charged the $4000, so he wasn't worried about that. Once we sort how we're resolving I'll get him that information.
a
thank you @Diana Maya, @Tracy Teal! adding more credits solves the problem.🫶
🙌 1
d
@Tracy Teal credits, done 🙂
👍 3