<@U06K4V626P6> and / or team: For: Lucas Friscia...
# support
r
@Edu and / or team: For: Lucas Friscia, Tech It Real, m: +33 6 11 35 09 43, e : lucas@techitreal.com he has paid $99 and should be ok for the 10,000 API use standard plan. It looks correct in Stripe - but may be one of those situations where we need to check the database to make sure everything is working. I tried to upgrade him from an expired account and may have made a mistake which is causing the following:
❯ python app_mois_multiserie.py
INFOnixtla.nixtla clientYou have reached your request limit per month, email ops@nixtla.io to increase your usage limit or wait until next month
INFOnixtla.nixtla clientValidating inputs...
INFOnixtla.nixtla clientPreprocessing dataframes...
INFOnixtla.nixtla clientQuerying model metadata...
ERRORnixtla.nixtla clientAttempt 1 failed with error: status_code: 429, body: {'detail': 'You have reached your request limit per month, email ops@nixtla.io to increase your usage limit or wait until next month'}
For your reminder my account is 1249055.
Do i need to generate a new API Keys to proceed ? Please let me know.
FYI : I absolutely need that is work for next thursday :/
Best Regards
If it is worth showing me how to resolve these issues in the DB or otherwise that would be great and I'd like to learn 🙂 Thanks for any guidance!
n
I don't see any issues with his account. The DB shows the subscription is to the Standard plan. Is the issue still showing up?
r
Lucas said he would test it again tonight (France time) I did not hear back so not sure if he tested it and it is working or he never got around to testing it...
n
OK, let me know what he says, then we can take it from there.
🙌 1
e
Just fixed it yesterday. Sorry again Rick for not getting back to you earlier!