Hi <@U07PAB0SM7A> and <@U06K4V626P6>, can you help...
# supportc
Carla Coll
02/05/2025, 9:02 PMHi @Nikhil Gupta and @Edu, can you help me understand why she is getting this message if it's her first API call: https://app.intercom.com/a/inbox/j7y9c2ep/inbox/shared/all/conversation/677?view=List
Thank you so much!🙏
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Edu
02/05/2025, 9:29 PMjust tested their key and worked fine for me, maybe an intermittence in the API
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Nikhil Gupta
02/05/2025, 9:31 PMI also checked. The plans are ok. This customer just signed up so should be on the Free plan for 30 days. And I don't see any calls made so far. If it is working for Edu with the key, ask them to retry and we can take it from there.
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Carla Coll
02/05/2025, 9:33 PMThank you for looking into it. I appreciate it!
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Nikhil Gupta
02/05/2025, 9:40 PMFrom the sentry logs, I only see 1 call to /forecast that is the one that Edu made probably as it is recent. I don't see any other calls that they have made.
Nikhil Gupta
02/05/2025, 9:41 PMI think I know what is happening. The user has used up their calls from another account. So they created a new account to get free calls but are still using the keys from the old account.
Why else would you directly use something in Production when you just created the account?
Nikhil Gupta
02/05/2025, 9:41 PMimage.png
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Carla Coll
02/05/2025, 9:44 PMThat is so true. Thank you for the deep dive- I appreciate it! 🕵️♂️
Should I ask them to share their API key with us? So we can then point that it was from another account
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Nikhil Gupta
02/05/2025, 9:45 PMWe could do that. Or you could just ask the user if they have another account prior to this in prod :)
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