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Hi Team <@U06E82QHSQG>, <@U06K4V626P6>- I think th...
# support
c
Hi Team @José Morales, @Edu- I think this is related to the issue above. Email is: apoorv.khanuja@gmail.com Can you help me understand what's happening?
j
that user has 30k as their limit in the DB
c
Thank you! Can we make sure that their billing limits have priority over this custom limits previously set?
j
We could and should but there are too many users with custom limits that don't adhere to any plan, so this is the only way to have that
I've updated their limit but this'll have to be done for each of these customers and as I asked before, if we had a list it'd be easier. Right now we rely on them complaining
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c
Noted. Thank you for the speedy reply- much appreciated! We have some noted on Hubspot but not all. Let me dive deeper and get back to you today.
I ran the query on HubSpot with this field, but only Tradesmith appeared, indicating that we created the property much later than I initially thought. Could we run a database query to identify users whose call limit isn't set to 50, 1,000, 10,000, or 1 million? This could help us pinpoint users that don't adhere to a plan
e
sure, here it is
custom_limits.csv
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