Hi Team! A user is struggling to upgrade, I tried recording a Loom to help them out but i'm struggling too. More in the loom here Any tips? The goal is to upgrade from trial to Premium but when I cancel my current subscription and click on premium to upgrade I get the following "Something went wrong, and your subscription was not renewed."

I think they are still on Starter till the end of the cycle. Can you update the customers end date on Starter to yesterday or today and then try.

The earliest I can make the current subscription end is tomorrow, I will try again in my am to see if then it works. I will also file and issue with all this info it that helps For now I will upgrade the user manually

Can you provide the user's details for reference.

The loom is from my Nixtla account, the user details are: l.carvajal@atipikproperties.com