Hi @Carla Coll - Do you know why this Gridstor account is linked to Tracy's email? https://app.intercom.com/a/inbox/j7y9c2ep/inbox/admin/7829695/conversation/288?view=List

Yes! I think it's because she emailed from her email as she cc'd support, so she appears as the sender. However, we can track all the people in the thread here on the top right

Awesome. Thanks!