Date: March 27 *Company*: Accenture Spain Contact:...
# support
d
Date: March 27 Company: Accenture Spain Contact: Juan Luis Jurado <juanlujuresteve@gmail.com My name is Juan Luis and I am currently developing my master's thesis in GenAI for time series forecasting at Accenture Spain and under the Carlos III University in Madrid (UC3M). As part of my project, I was hoping to use TimeGPT as well as other libraries to see how they perform when compared with traditional methods. However, I ran into some trouble with TimeGPT's billing. To my understanding, I have $1,000 in credit for starting my account, and the API calls will be denied when I surpass that limit (if I do not add any additional payment method that is). I did some forecasts using the library, and now the balance shows I have used $1,373. Despite this, I was (and still am) able to successfully call the API without being denied access. I think I may not have understood your billing system, or maybe an error has occurred, but I was hoping to get some help or clarification on this issue so that I can continue with my thesis. Thank you in advance!
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m
@Diana Maya, igual a este. Que le contestarias?
d
que seguimos trabajando en lo relacionado al pricing: Thanks for the interest and feedback. We are currently working on the pricing model to better suit all use cases. Don't worry about the current billing dashboard. While we figure out the real pricing, we have given you 10K in additional credits so you can keep testing. For our records, it would also be great to understand your use case and theuniversity that you represent. Best
m
Excelente. Lo unico es que no hay que preguntarle la universidad. Porque ya nos dijo que esta an la Carlos III
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c
pero aca tambien parece haber un error, si deberia estar limitando el uso
no?
m
Creo que son varias cosas interesantes. • que mandaba antes y que mando ahora que cambio el costo de 27 a 1300 usd? • Feature request de: estas mandando mucha data
c
ese es del otro thread. En este decia el error de que la persona sigue pudiendo hacer calls
d
entonces q respuesta le damos? me perdí un poco...
c
lo que tenias antes que reviso Max esta perfecto, era solo como comentario que tal vez hay que decirle al equipo de Edu/Diego
d
va, dejo este msj en el canal de Cloud para q lo puedan revisar, gracias