Date: March 27 *Campany*: University of Alaska *Co...
# support
d
Date: March 27 Campany: University of Alaska Contact: Mike Harrington <meharrington@alaska.edu> I recently started testing out TimeGPT and it is great so far! I am learning how it works and am thoroughly enjoying the model. However, I accidentally sent the wrong dataframe to the API while adjusting code (my FULL dataframe, not the curated version), It absolutely BLEW AWAY my $1000 credit allotment. I normally use ~$27/call (based on my previous datasets), and somehow I racked up $1,800 in a few minutes. Is there any way to reverse this so I can get my credits back? It was a total accident and I didn't mean to push that much data through. Hopefully you guys can help me out. It would also be ideal to include/require an API flag for large data requests to prevent accidental overusage in the future (with a failure if it exceeds the base limit). Just a thought for the API.
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m
@Diana Maya: que le contestarias en funcion de los correos pasados?
d
Modifique la respuesta del billing, no se que opinas? Thanks for the interest and feedback. Don't worry about the current billing dashboard, we have given you 10K in additional credits so you can keep testing. For our records, it would also be great to understand your use case and the company or university that you represent. Best Diana
m
Y a ese porque no le quieres explicar que estamos trabajando en el pricing model hahaha 🙂 Yo mandaria algo como: Hi, Thanks for the interest and feedback. We are currently working on the pricing model to better suit all use cases. Don't worry about the current billing dashboard. While we figure out the real pricing, we have given you 5K in additional credits so you can keep testing. For our records, it would also be great to understand your use case and the company or university that you represent. Best,
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Pero todavia no lo mandes. @Cristian Challu: este esta interesante. Porque parece que ya tenia su caso de uso bien defindo de 27 dolares.
Mandamos ese correo o le mandamos algo mas?
@Diana Maya: si si lo mandamos, hay que ponerle 5k a este. no 10
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d
@Cristian Challu agregamos algo más a la respuesta del correo que propone MAx?
m
Este se nos quedo pendiente de enviar.
Es un buen potencial usuario que esta dispuesto a dar feedback y lo ignoramos por 6 dias.
d
lo mando entonces ya así o espero comentarios de Cris?
m
Esperemos luz verde de @Cristian Challu
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c
en el mismo correo explicó que le paso. no creo que haga falta preguntarle nada mas
lo mandaria asi por el momento
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creo que se quedo parado porque ya tenia la palomita me parece